Returns & Exchanges

RETURNS

We have a 30-day return policy for the first MyBallDog item you purchase, which means you have 30 days after receiving your item to request a return OR exchange for one FREE MyBallDog toy. To be eligible for a return, pictures must be submitted of the destroyed MyBallDog toy to our email: support@myballdog.com in order to receive your FREE toy replacement. You’ll also need the receipt or proof of purchase. This offer is only valid for your FIRST MyBallDog toy purchase. *PLEASE NOTE: FREE REPLACEMENTS ARE ONLY ELIGIBLE IF THE BODY OF THE BALLDOG IS DESTROYED. EARS AND TAIL destroyed DOES NOT QUALIFY FOR AN EXCHANGE* 

If you're not satisfied with MyBallDog toy within 30 days and don't want a free one, we will refund your purchase. A refund will be processed to the original payment method within 10 business days. No need to return back the item.

If your second MyBallDog item gets destroyed, please email us at support@myballdog.com and we will provide you a 10% discount code towards your next purchase. Our goal is that you and your dog are happy with your purchase.

You can always contact us for any return question at: support@myballdog.com

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at: support@myballdog.com.