Questions and Answers
How long will it take to receive my order?
All orders are shipped within 1 business day. A tracking # will be provided when the order is ready for delivery. Shipping can take between 2-6 days within the US.
What materials is MyBallDog made from?
Your dog's safety is our number one priority. That's why we use the best and safest materials.
All around fabric is made from polyester. Crinkle and squeakies inside MyBallDog are made from food-grade plastic.
What is your returns policy?
If your dog destroys their first MyBallDog toy within 30 days of your purchase, we'll send them a FREE replacement.
Where do you ship from?
MyBallDog is headquarted in Scottsdale, AZ. All orders ship from our fulfillment center in Phoenix, AZ.
Do you offer any other breed of MyBallDog toys?
Absolutely! We are always working on releasing new breed MyBallDogs! Sign up for our newsletter so you can be informed of when new breeds are released, and for early access!
If you have any breed suggestions you want to see next, feel free to email us at: email@example.com or use our "What breed do you want released next?" page.